Frequently Asked Questions
Expert answers to your skincare and shopping inquiries
What makes RoC products different from other skincare brands?
RoC is a pioneer in the industry, being the first to discover the method for stabilizing Retinol. Our products are clinically proven to deliver visible results, backed by over 65 years of rigorous research and pharmaceutical-grade standards.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a full refund, excluding shipping costs.
Are RoC Skincare products tested on animals?
No, RoC Skincare does not conduct animal testing on any of its finished products or ingredients, nor do we ask others to test on our behalf.
Can I use Retinol products during the day?
While Retinol is most effective at night, some of our formulations are designed for daytime use. However, because Retinol can increase sun sensitivity, it is essential to apply a broad-spectrum SPF 30 or higher every morning.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.